Responsible Gaming

Responsible gaming at horus-casino means encouraging a conscious, balanced approach to gambling as entertainment, ensuring that play remains enjoyable and within your personal limits. Our priority is to support all players in making informed decisions and to provide assistance should gambling become problematic or distressing. horus-casino, available exclusively via horus-ca.com, is committed to upholding the highest standards of player protection in compliance with Canadian legal and regulatory requirements.

Risk Awareness

OBSERVE: horus-casino recognizes that gambling carries inherent risk and that early identification of problematic behavior is critical for user safety.
EXPAND: Canadian industry standards require clear communication of gambling addiction signs and the facilitation of self-assessment tools.
REFLECT: This section empowers users with the knowledge to recognize risk indicators and self-evaluate their gaming behaviors.

Common Signs of Gambling Addiction

• Preoccupation: Frequently thinking about gambling, planning the next session, or reliving past experiences.
• Chasing Losses: Increasing bets to recover previous losses, leading to escalating financial risk.
• Loss of Control: Difficulty stopping or reducing play despite intentions or negative consequences.
• Neglect of Responsibilities: Ignoring work, school, or family obligations due to gambling activities.
• Emotional Impact: Experiencing anxiety, irritability, or depression related to gambling outcomes.
• Concealment: Hiding gambling activity or losses from family or friends.

Self-Assessment Test

If you answer "yes" to several of the following questions, we recommend seeking support:

• Do you spend more time or money on gambling than you can afford?
• Have you tried unsuccessfully to cut back or control your gambling?
• Do you feel restless or irritable when trying to stop gambling?
• Has gambling caused you to neglect personal or professional obligations?
• Do you borrow money or sell possessions to fund gambling?
• Have friends or family expressed concern about your gambling?

Regional Compliance Note: horus-casino, via horus-ca.com, complies with CA requirements to transparently educate users about gambling risks and provides clear self-assessment resources.

Limits & Tools

OBSERVE: horus-casino must offer effective player protection tools in line with CA standards.
EXPAND: Explicit, user-controlled deposit and session limits, as well as time-out features, are required.
REFLECT: This section details practical, step-by-step processes for setting and managing play limits.

Setting Deposit Limits

• Access: Log in to your horus-casino account at horus-ca.com and navigate to the "Responsible Gaming" section in your personal account dashboard.
• Choose Limit Type: Select from daily, weekly, or monthly deposit limits as permitted by horus-casino's platform.
• Enter Limit: Input your chosen maximum deposit amount for each period; limits must be realistic and within your own financial means.
• Confirm: Save your changes. Limit adjustments may take effect immediately or after a specified period for increased protection.

Session Time & Time-Out

• Session Timers: Activate session time reminders in the "Responsible Gaming" section to receive notifications when a pre-set duration (e.g., 1 hour) is reached.
• Time-Outs: To temporarily pause your account, use the "Time-Out" option for periods ranging from 24 to 72 hours. During this time, you will be unable to access gaming services.
• Activation: Follow the on-screen instructions and confirm your choice. Support is available at support@horus-ca.com if you require assistance.

Legal Obligation: horus-casino enforces these tools in compliance with CA regulatory mandates, ensuring that all limits and time-outs are honored and cannot be overridden until the specified period expires.

Self-Exclusion

OBSERVE: Self-exclusion is a core requirement for player protection under CA law and international best practices.
EXPAND: The procedure must be accessible, transparent, and irreversible for the chosen duration, including clear communication of consequences.
REFLECT: horus-casino provides self-exclusion as a fundamental safeguard available to all players registered via horus-ca.com.

How to Self-Exclude

1. Locate the Feature: After logging in, access the "Self-Exclusion" section under your account settings or the "Responsible Gaming" menu.
2. Select Duration: Choose a self-exclusion period-options range from 6 months to a lifetime ban. Once selected, this period cannot be shortened.
3. Confirm Request: Carefully review the implications and confirm your decision. You may be required to acknowledge acceptance of all terms.
4. Contact Support (If Needed): If you require help, email support@horus-ca.com for personalized assistance.

Consequences of Self-Exclusion

• Immediate Restriction: Account access is blocked for the duration of self-exclusion. No logins or gaming activity are permitted.
• Financial Restrictions: Withdrawals of remaining balances may be processed in accordance with the Terms and Conditions, subject to verification and security review.
• Irreversibility: The self-exclusion period cannot be reduced or overridden once enacted.
• Support Obligations: horus-casino, via horus-ca.com, may provide information on third-party self-exclusion registries and block future marketing communications during this period.

Legal Obligation: Self-exclusion is enforced in alignment with CA law and industry standards for responsible gaming.

Support Resources

OBSERVE: All players must have access to confidential, professional help resources at local, national, and international levels.
EXPAND: CA regulations require clear listing of support organizations, helplines, and self-exclusion schemes, as well as family and technical assistance resources.
REFLECT: horus-casino, through horus-ca.com, provides the following comprehensive support options:

Local Support - Canada

• ConnexOntario:
  • Phone (24/7): 1-866-531-2600
  • Text (24/7): 247247
  • Website: connexontario.ca
  • Languages: English, French, and other major languages via interpretation
• Canadian Centre on Substance Use and Addiction (CCSA): ccsa.ca

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Self-Exclusion Registries:
  • UK: GamStop
  • Spain: RGIAJ
• Blocking Apps:
  • Gamban
  • BetBlocker

Family Support Resources

• GamTalk - Online community for affected individuals and families.
• Gambling Therapy for Family & Friends
• Local community and mental health services are available through ConnexOntario.

Confidentiality: All contact with support organizations and horus-casino support is confidential. Professional help is available to all players and their families, in accordance with CA privacy laws and best practices.

Help for Family

OBSERVE: Family and friends may be affected by another person's gambling. CA guidelines require accessible resources for concerned others.
EXPAND: horus-casino provides direction on recognizing signs, engaging in supportive conversations, and accessing specialized help.
REFLECT: This section outlines practical steps for families seeking to assist loved ones affected by gambling problems.

How to Talk and Offer Support

• Approach Calmly: Initiate conversations in a non-confrontational, supportive manner. Express concern without judgment.
• Listen Actively: Allow the person to share their experience; avoid blaming or making assumptions.
• Encourage Professional Help: Suggest contacting support resources such as ConnexOntario or GamTalk, and offer assistance in making the first call or visit.
• Set Boundaries: Protect your own wellbeing-do not enable harmful behavior, and seek guidance if needed.

Family Support Groups & Next Steps

• GamTalk Forums - Peer support and moderated discussions for families.
• Gambling Therapy Family Chat
• Consult a licensed psychotherapist or counselor specializing in addiction (referrals available via ConnexOntario).
• Use national and provincial hotlines for immediate advice or crisis support.

Regional Compliance Note: horus-casino, via horus-ca.com, ensures access to culturally appropriate family resources as mandated by CA regulation.

Operator's Commitment

OBSERVE: horus-casino is legally required to implement internal player protection protocols and proactive risk management.
EXPAND: Using behavioral analytics and monitoring, the operator must identify at-risk patterns and intervene as necessary.
REFLECT: The following outlines horus-casino's risk management and player protection measures in accordance with CA requirements.

Internal Risk-Check Procedures

• Behavioral Analysis: horus-casino uses advanced monitoring tools to detect signs of problem gambling, including unusual play patterns, significant financial losses, and repeated deposit limit increases.
• Warning Notifications: Automated messages alert players engaging in risky behavior, reminding them of available responsible gaming tools and support resources.
• Proactive Support: If persistent risk indicators are identified, the support team may initiate direct contact via registered email to offer assistance and recommend limit-setting or self-exclusion.
• Data Protection: All interventions respect user privacy and are conducted in accordance with CA privacy regulations and industry best practices.

Legal Obligation: horus-casino, operated exclusively through horus-ca.com, maintains these protocols as part of its licensing and compliance commitments for the Canadian market.

Updates

OBSERVE: Regulatory requirements necessitate timely communication of policy changes.
EXPAND: horus-casino must inform users of any updates to responsible gaming policies via accessible channels.
REFLECT: Policy changes will be communicated through the following means:

• Email Notification: Registered users will receive updates via the email address linked to their horus-casino account.
• Website Banner: Prominent banners or notifications will be displayed on horus-ca.com for significant updates.

Date of Last Update: 2025-11-06

Contact & Feedback

OBSERVE: CA law and industry standards require clear, direct access to the responsible gaming support team.
EXPAND: horus-casino ensures that all players can request assistance, provide feedback, or seek support in a confidential and timely manner.
REFLECT: Contact details are as follows:

• Email: support@horus-ca.com (dedicated responsible gaming department for horus-ca.com users)
• Phone: Not specified; please use email for fastest response.

Feedback Form: To request self-control tools, report concerns, or provide feedback regarding responsible gaming, please email support@horus-ca.com. All requests are handled promptly and confidentially by trained professionals.

Legal Obligation: horus-casino, as operated on horus-ca.com, upholds confidentiality and user protection in all communications related to responsible gaming, in compliance with Canadian law.