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OBSERVE: The contact section for horus-casino, operating exclusively via horus-ca.com, must comply with both international gambling standards and Canadian (CA) regulatory requirements. Users require clear access to support channels, and all communication options must be transparent, timely, and secure.

EXPAND: In accordance with CA consumer protection laws and Curacao licensing conditions, all user queries must be acknowledged promptly, with explicit information on contact methods, expected response times, and escalation procedures. Additionally, legal disclaimers regarding data privacy, responsible gambling, and dispute resolution mechanisms must be incorporated.

REFLECT: The following section provides a comprehensive, accessible, and legally compliant overview of how users may contact horus-casino, the role of support, and the rights and protections offered to users, ensuring both transparency and regulatory adherence.

Available Contact Methods (System 1/2: Factual Integration & Legal Context)

  • Email Support: The primary support channel for horus-casino users in Canada is the dedicated email address: support@horus-ca.com. All support inquiries must be sent to this address for official assistance. This channel is monitored 24/7, in line with industry best practices and CA responsiveness standards.
  • Live Chat: For immediate assistance, users are encouraged to utilize the live chat feature available directly on horus-ca.com. This enables real-time communication with support representatives, ensuring swift resolution of common issues.
  • Contact Form: Users may also submit inquiries via the on-site contact form (see below), which requires provision of a valid email address and a detailed description of the request. This ensures secure and traceable communication, as mandated by data protection regulations.
  • Telephone Support: At present, no telephone numbers are specified for horus-casino support. All official support must be conducted via email, live chat, or the contact form, as per current operational parameters and regulatory disclosures.
  • Physical Correspondence: horus-casino is operated by Versus Odds B.V., headquartered at Korporaalweg 10, Willemstad, Curaçao. While this is the legal address for regulatory correspondence, it is not intended for customer support queries. All user communications should be directed through electronic channels for timely handling.

Contact Form: Submission Procedure and Compliance (System 2: Procedural and Legal Details)

  1. Submission Steps:
    • Enter your valid email address or Messenger contact in the designated field.
    • Provide a concise but detailed description of your inquiry or request in the message box.
    • Submit the form. All submissions are encrypted in transit to protect user privacy, in compliance with CA and international data protection standards.
  2. Response Timeframes:
    • horus-casino aims to respond to all inquiries within one business day (24 hours), in line with CA best practice standards. During periods of high volume or complex inquiries, response may require additional time, but users will be notified accordingly.
  3. Support Availability:
    • Support via support@horus-ca.com and live chat is available 24/7, including all statutory holidays in 2025, ensuring continuous access for Canadian users.
  4. Data Privacy and Security:
    • All personal data submitted via the contact form is processed in accordance with CA privacy laws and Curacao eGaming license obligations. Information is used solely for support and dispute resolution purposes and is not shared with third parties except as required by law or regulatory authorities.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and User Protections (System 2: Comprehensive Legal Safeguards)

  • Data Usage: By submitting your information through any contact channel, you consent to horus-casino's processing of your data for support and regulatory purposes, consistent with CA privacy laws and the requirements of Curacao eGaming License 8048/JAZ2021-033 and OGL/2025/1335/0780 (valid through 2025). For full details, review our KYC Policy.
  • Responsible Gambling: If your inquiry concerns responsible gambling or self-exclusion, support staff are trained to provide information and assistance in accordance with CA responsible gambling legislation and site policy. Additional resources are available via our Responsible Gambling page.
  • Dispute Resolution: Should your concern relate to unresolved account or transactional issues, horus-casino provides a structured dispute resolution process. If a satisfactory resolution is not achieved, users may escalate matters to the relevant regulatory authority, as described in our Terms and Conditions.
  • Jurisdictional Limitation: horus-casino, accessible via horus-ca.com, is licensed and regulated under the laws of Curaçao and operates within the Canadian market. All communications and support interactions are subject to both CA and Curacao regulatory frameworks.
  • Contact Information Validity: All contact details and support protocols are accurate as of November 2025 and are reviewed regularly to ensure ongoing compliance with CA and Curacao requirements.

Regional Compliance Note: All contact channels and procedures have been specifically adapted for Canadian users of horus-casino via horus-ca.com. Users are protected under CA consumer laws, and support staff are trained to address the unique needs and regulatory expectations of Canadian players. For comprehensive information on user rights, dispute resolution, and responsible gambling, please consult the Terms and Conditions and KYC Policy.